Refund policy

Return & Refund Policy

We do not accept returns or provide refunds for change of mind, incorrect selection or other reasons where the goods are not faulty.

Goods must be checked promptly upon delivery. If goods are damaged, faulty, defective, or the wrong item has been supplied, please notify us within 2 business days of delivery, including details and photographs where applicable. You must contact The Grout Doktor prior to returning any product. 

Where a return, replacement, repair or refund is required, we will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

This policy does not exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable legislation in Victoria, Australia.